PAINGWiN

Terms of Service

Last updated 10 August 2026

1. Who you are contracting with

These terms cover the service described on paingwin.com as “the install”, provided by Rooks, trading as PAINGWiN (“I”, “me”). Contact: rooks@paingwin.com.

2. What the install is

A single working session, normally one afternoon, in which I:

• connect an AI assistant to accounts you nominate, usually email, calendar and file storage;
• build a memory and context layer describing your business, your people and your way of working;
• configure three named recurring jobs and run all three before the session ends;
• provide a one-page handover document;
• hold a follow-up call of about twenty minutes roughly seven days later.

Anything not listed above is out of scope unless agreed in writing beforehand.

3. What is not included

Ongoing management, monitoring, support beyond the day-seven call, custom software development, and any third-party subscription fees. You are responsible for the cost of any AI service, software or platform the system runs on.

4. Price and payment

The install is £/$500 for the first ten clients, payable in full before the session. The price may change for clients after the first ten; the price quoted to you at the time of booking is the price you pay.

5. The 14-day money-back guarantee

If, within 14 calendar days of the install session, the system is not doing useful work for you, tell me and I will refund the full fee.

• How to claim: email rooks@paingwin.com within 14 days of the session date. No explanation is required.
• When you are paid: refunds are issued within 5 business days of the request, to the original payment method.
• What you keep: everything built during the install remains in your accounts and continues to work. Nothing is removed or disabled.
• Limit: the guarantee covers the fee paid to me. It does not cover third-party subscription costs or your own time.

6. Rescheduling and cancellation

You may reschedule at no cost with at least 48 hours’ notice. Cancel before the session and you receive a full refund. If I cancel or fail to deliver, you receive a full refund.

7. Your responsibilities

You confirm that you are authorised to grant access to the accounts and data you connect, and that doing so does not breach any agreement or obligation you are under. You are responsible for reviewing what the system produces before acting on it.

8. Ownership

Everything configured in your accounts belongs to you: the memory, the jobs, the documentation. I retain no ownership over it and no right to reuse your content. General methods, templates and know-how remain mine.

9. Output and reliance

The system uses third-party AI models. Its output can be wrong. It is a working aid, not professional advice, and it is not a substitute for your own judgement. You remain responsible for decisions made using it, and for reviewing anything sent on your behalf.

10. Limitation of liability

Nothing here limits liability for death, personal injury, or fraud. Otherwise, and to the extent the law permits, my total liability arising from the install is limited to the fee you paid. I am not liable for indirect or consequential loss, including lost profit, lost data or business interruption.

11. Confidentiality

I treat everything I see during an install as confidential and will not disclose it. A mutual NDA is available on request before we speak.

12. Changes and governing law

These terms may change; the version published when you book is the version that applies to you. These terms are governed by the laws of [JURISDICTION], and the courts of [JURISDICTION] have exclusive jurisdiction.

Written in plain language on purpose. This is a summary of how I actually work, not a document designed to be unreadable. It has not been reviewed by a lawyer. If you need that before we work together, say so and I’ll get it done.

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